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Return & Refund Policy

At Lunexa Shop, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund according to the conditions below.

1. Return Eligibility

Customers in the UAE may request a return within 7 days of receiving the order, provided that:

• The product is unused and in its original condition.

• The product is returned with its original packaging, accessories, and tags, where applicable.

• The product is not damaged due to misuse, negligence, or improper handling.

• The customer provides proof of purchase or order details.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. These may include:

• Products that have been used or damaged by the customer.

• Products without original packaging or accessories.

• Items specifically marked as non-returnable on the product page.

• Products damaged due to improper use or handling.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos of the product and packaging

After reviewing the request, we will provide the appropriate solution, which may include a replacement or refund.

4. Refunds

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed according to the applicable payment method and may take several business days to appear in your account.

For Cash on Delivery (COD) orders, refund arrangements will be communicated directly with the customer.

5. Return Shipping

If the return is due to a defective, damaged, or incorrect product, Lunexa Shop may cover the applicable return shipping cost.

For returns due to a change of mind or other reasons not related to a product defect, return shipping charges may apply.

6. Exchange

If you wish to exchange an eligible product, please contact us within 7 days of receiving your order. Exchanges are subject to product availability and the conditions mentioned above.

7. How to Request a Return

To request a return or refund, contact us with your order details:

Email: shourobrahman390@gmail.com
Phone / WhatsApp: +971 55 402 1730

Our support team will guide you through the return process.

8. Policy Updates

Lunexa Shop reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page.