Terms of Service

Welcome to Lunexa Shop. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by the following Terms of Service.

1. General Information

Lunexa Shop operates as an online store serving customers in the United Arab Emirates (UAE). We reserve the right to update, modify, or discontinue any product, service, or website feature at any time without prior notice.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, actual product colors, packaging, sizes, or appearance may vary slightly from the images shown online.

3. Orders

When you place an order with Lunexa Shop, you agree to provide accurate and complete information, including your name, delivery address, phone number, and other required details.

We reserve the right to cancel or refuse an order in cases such as:

• Incorrect or incomplete customer information

• Product availability issues

• Pricing or website errors

• Suspected fraudulent or unauthorized transactions

If an order is cancelled by us after payment has been made, the applicable amount will be refunded according to our Refund Policy.

4. Prices and Payments

All prices displayed on our website are shown in United Arab Emirates Dirham (AED) unless otherwise stated.

We reserve the right to change product prices, offers, discounts, or promotions at any time without prior notice.

We may offer Cash on Delivery (COD) and/or other available payment methods depending on the order and delivery location.

5. Cash on Delivery

For Cash on Delivery orders, customers are required to provide a valid phone number and accurate delivery information.

Customers are expected to accept and pay for their order upon delivery.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery time shown on our website. Delivery times may vary depending on the location, product availability, courier services, weather conditions, or other circumstances beyond our control.

Please refer to our Shipping Policy for more information.

7. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Customers must meet the applicable return conditions and time limits before a return or refund can be approved.

8. Website Use

You agree to use the Lunexa Shop website only for lawful purposes.

You must not:

• Use the website for fraudulent or illegal activities.

• Attempt to interfere with the website's operation or security.

• Copy, reproduce, or misuse our website content without permission.

• Submit false or misleading information.

9. Intellectual Property

All website content, including logos, images, graphics, text, product information, and design elements, belongs to Lunexa Shop or its respective content providers and may not be copied, reproduced, or distributed without prior permission.

10. Limitation of Liability

Lunexa Shop is not responsible for delays, losses, or interruptions caused by circumstances outside our reasonable control, including courier delays, weather conditions, technical issues, or other unforeseen circumstances.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will become effective once they are posted on this page.

Your continued use of our website after changes are posted means that you accept the updated Terms.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Lunexa Shop
Email: shourobrahman390@gmail.com
Phone / WhatsApp: +971 55 402 1730
Location: United Arab Emirates

Last Updated: September 2026