Shipping Policy

At Lunexa Shop, we aim to provide reliable and convenient delivery services across the United Arab Emirates (UAE).

1. Delivery Coverage

We currently offer delivery across most locations within the United Arab Emirates, subject to courier availability.

2. Processing Time

Orders are usually processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may require additional processing time.

3. Delivery Time

Estimated delivery time within the UAE is generally 2–5 business days after the order has been processed.

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Delivery Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any promotional Free Delivery offer will be subject to the terms and conditions of that particular promotion.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible UAE orders.

Customers must provide an accurate phone number and delivery address and be available to receive the order.

6. Order Confirmation

After placing an order, our team or delivery partner may contact you by phone or WhatsApp to confirm your order and delivery details.

Providing an incorrect or incomplete address may result in delivery delays or additional delivery attempts.

7. Tracking

Where tracking is available, customers may receive tracking information through the contact details provided during checkout.

8. Delivery Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to:

• Weather conditions

• Public holidays

• Courier-related issues

• Incorrect or incomplete address information

• High order volumes

• Unforeseen circumstances

We appreciate your patience in such situations.

9. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides incorrect information, or refuses the order, additional delivery arrangements may be required.

Repeated failed delivery attempts may result in the order being cancelled.

10. Contact Us

For questions regarding your order or delivery, please contact us:

Lunexa Shop
Email: shourobrahman390@gmail.com
Phone / WhatsApp: +971 55 402 1730
Location: United Arab Emirates

Last Updated: September 2026